• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Windows server maintenance, AWS administration, CCTV administration, Cisco routing and switching task.
• Domain Controller, Group policy, in terms of implementations and administration.
• Provide technical assistance and support for incoming queries and issues related to computer systems, network, software,
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Install and modify computer  software as needed.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.

• Manage and work with our outsourced service providersUser support with phone, remote software for other sites       

• Virus Protection & Removing, Updating Virus Definition

•Report to IT Infra Assistant Manager on daily or weekly .

• Any graduated
• Proven experience as a help desk technician or other customer support role at least for 3 years
• Additional certification in Microsoft, Cisco or similar technologies is plus.
• Experience with Active Directory implementation and troubleshooting.
• Experience with network service (VPN, DNS, DHCP and WINS) implementation.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills across all levels in organization
• Willingness to travel