IT Support Engineer, Citizens Pay in Yangon

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IT Support Engineer, Citizens Pay

IT Support Engineer, Citizens Pay

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IT Support Engineer, Citizens Pay

Capital Diamond Star Group (CDSG)

Myanmar - Yangon

Dagon | Yangon

28 Feb 2024

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Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Serve as the first contact with customers who need Office Technical assistance (e.g.,network connectivity, CCTV, laptops, IT assets issues) via the phone or email
Perform remote/onsite troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by office users
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution on logs / ticketing system
Follow-up and update office users’ status and information
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Open To

Male/Female

Job Requirements

Bachelor in IT, Computer Science or equivalent
Proven experience as a help desk technician or other customer support role in IT related field
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient