The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk.

• Flexible to work on-shift assignment if required.
• Meet daily KYC verification, productivity.
• Meet Quality score.
• Set clear team goals.
• Always have positive mindset and contribute to teams’ overall performance.
• Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc.,
• Follow all regulatory guidelines and internal SOP for verification process.
• Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers.
• Ensure task are completed on time as per instructions given by team leaders and process guideline.
• Have regular performance check with team leader and exchange improvement ideas.
• Support in BCP and other crisis management to run operation smoothly and support fellow team members.
• Follow HR guideline, code of Conduct and other operational policies.

• Any Graduate and prefer with the proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics
• Good at in PC skills, especially MS Excel.
• Experience in issue resolution
• Hands-on with drive to investigate and produce solutions
• Knowledgeable of existing bank products
• Proactive in helping territories with their needs
• Organizational and time-management skills.
• Able to scrutinise data verification.