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Operation Engineer (Call Center/Customer Care/NOC)

MARGA GROUP
| Yangon
Verified This job has been verified by the company as a real job vacancy.
06 Jan 2021
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
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Operation Engineer (Call Center/Customer Care/NOC)
MARGA GROUP, | Yangon

Operation Engineer (Call Center/Customer Care/NOC)

MARGA GROUP
Yangon

Operation Engineer (Call Center/Customer Care/NOC)

MARGA GROUP
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
06 Jan 2021
Verified
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Real Estate/Property Development

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Need to participate in a 24x7x365  shift routine operations
  • Manage and maintain the Network Management System (NMS).
  • Provisioning (IP assignment, first level network configuration, monitoring and graphing for network, uplinks, backup critical networks, applications data and other customer network services).
  • Facilities monitoring, management and maintenance (cooling system, UPS, generators, power usage, running health and safety and housekeeping checks., etc.)
  • Manage Phone calls from Customers for Services complaints, need to solve basic problems over the Phone politely, provides service information by answering questions and offering assistance.
  • Must be 1st level support/ Call Center/ NOC
  • Fault handing and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Prepare and generate Daily and Weekly Reports.
  • Provide solution or solve for complains in line with SLA Standard
  • Keeps equipment operational by established procedures, reporting malfunctions.
  • Commissioning and provisioning of services to the customers
  • Be accountable for other certain works as assigned from immediate superior level

Open To

Male/Female

Job Requirements

  • 1 year of experience in ISP environment, a large NOC or other such company associated with networking
  • Familiar with GPON, Wireless communication protocols and advanced technologies
  • Good knowledge in telecom and IT concepts
  • Strong reporting skills
  • Huawei/Cisco certification preferred
  • Good communication, social, and interpersonal skills
  • Good writing, editing, and speaking skills in Myanmar and English language
  • Able to work in shift-duty

What We Can Offer

Benefits

Rewards for overperformances

Highlights

International Standards

Career Opportunities

Learn new skills on the job
Already Expired
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Real Estate/Property Development

Min Education Level

Bachelor Degree

Job Type

Full Time

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