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The Premium Collection Team Member is responsible for ensuring timely and accurate collection of premiums from policyholders. This role supports the financial health of the organization by managing receivables, resolving payment issues, and maintaining strong relationships with internal and external stakeholders.

• Monitor and track premium payments across various channels (e.g., bank transfers, online payments, cash).
• Reconcile premium receipts with policy records and financial systems; support automation and digitization efforts.
• Maintain accurate and up-to-date records of collections, outstanding balances, and refunds.
• Daily internal transactions check for team to support quality control.
• Collaborate with Operations and Distribution teams to fulfill customer policy service requests.
• Ensure timely response and resolution of issues requiring cross-functional support.
• Respond to customer inquiries and provide accurate information regarding policy terms and servicing procedures.
• Understand the company’s policy provisions & products and be able to explain to customers.
•  Participate in User Acceptance Testing (UAT) for new products, system enhancements, and bug fixes.
• Handle customer complaints with professionalism.
• Prepare FRD, reconciliations, reports, and supporting documentation for internal reviews and audit activities.
• Gather feedback from partners and customers to improve service quality and strive for “Omotenashi” standards.

• Bachelor’s Degree with excellent communication skills.
• Certificate or Diploma in financial knowledge background.
• Proven work experience as Collection, Policy Servicing and Customer service with minimum 2 years’ experience in Insurance, Banking, MFI or other related background.

• Strong in people skills (interpersonal relationships), communication skills, pro-business.

• A fast learner and able to work with cross functional teams.

• Advanced Excel knowledge for premium collection related reporting including monthly/daily reconciliation.

• Good knowledge of Microsoft tools and digital gadgets.