The purpose of the role is to drive the products from the Wealth Management perspective and own the Premium Banking aspects of the products, namely – Debit Card, Credit Card and any Lending offers. In addition the incumbent will also support in designing, developing, monitoring the Customer Service journeys for the Premium Banking customers. The product manager would also be responsible for the overall product portfolio management at country level. The role will ensure smooth and faster execution of business decision removing road blocks and will help in managing existing and new WM products and facilitate sales. Will have to ensure best in class service and products are offered to the target market clients.  

• NEW PRODUCTS - Ensure that new WM Liabilities products are developed keeping in mind the requirements of the clients, regulators, compliance and sales teams. Launching and implementation of new products as per business strategy. Determine ongoing product evolution/development priorities. Develop business cases for new products or product enhancements
• PRODUCT MANAGEMENT - Constantly review and map product features/offer to regulatory requirements, compliance, KYC etc. Work with team members to Review and Update sales and operational processes with the objectives of superior client experience.
• COLLABORATION - Coordinate effectively with other departments for better synergy for smooth functioning of WM, Liability and Treasury products. Have a holistic view towards growth of the WM business. Effectively manage the relationships with external entities like regulators, product providers, etc. and also with internal stakeholders like operations, compliance, legal,, finance, credit risk and VC teams.
• MARKET INFO - Assess market conditions, plan, organize, direct and control product related activities and resource in order to meet objectives of the WM business
• TRAINING - Provide thought leadership to WM sales with talks / trainings/ advisory/ ideas and identify training needs and implement training programs and drive completion of certifications where required and follow up in order to improve staff competencies
• CUSTOMER SERVICE – Support in developing, designing, drafting, monitoring customer journeys for the segment and ensuring the service standards a best in ASEAN region
• PRODUCT REPORTING  - Ensure adequate reporting formats to track product portfolio and profitability. Monitor program sales and profitability against targets and adjust approach when necessary. Provide monthly review/insights of product sales, assets and profitability

• Any Bachelor Degree 
• Minimum 4-6 years of experience in Banking/Wealth Management / customer service preferred
• Experience in banking preferred, additional exposure to securities, investment  industry a positive
• Customer-oriented mindset.
• Excellent communication skills.
• Strong interpersonal skills and an ability to build rapport with customers.
• Team player