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QA Supervisor

(Call Center)

RnR - Rhythm & Rhymes
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
02 Sep 2025
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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Yangon

QA Supervisor

(Call Center)

RnR - Rhythm & Rhymes
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kyauktada | Yangon
02 Sep 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Monitor live and recorded inbound/outbound calls, emails, and chats to evaluate agent performance against company standards                                     Score interactions based on predefined QA scorecards and provide constructive feedback to agents
  • Identify patterns and root causes of recurring issues to improve quality and efficiency                                                                           
  • Provide coaching and guidance to agents for skill and performance development  
  • Coordinate with Team Leads and Training teams to align QA findings with training needs                                                                                              
  • Prepare and analyze QA reports, highlight trends, and recommend improvements to processes or scripts
  • Ensure compliance with regulatory and internal policies in all customer interactions     
  • Assist in updating QA scorecards, evaluation forms, and SOPs based on evolving business needs                   
  •  Contribute to strategic projects to enhance customer experience and service quality

Open To

Male/Female

Job Requirements

  • Bachelor’s degree 
  • Minimum 1-2 years of experience in customer service or call center environment, with at least 1 year in a QA role
  • Strong knowledge of contact center operations, KPIs, and service excellence standards        
  • Excellent communication, interpersonal, and coaching skills                              
  • Proficient in QA tools, call recording systems, and Microsoft Office applications       
  • Ability to work independently as well as collaboratively across departments.

What We Can Offer

Benefits

• Overtime Payment
• Monthly Incentive

Highlights

• Fun working environment

Career Opportunities

• Training provide
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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