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Quality Assurance Specialist (KYC)

Wave Money
Hlaingtharya | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Quality Assurance Specialist (KYC)
Wave Money, Hlaingtharya | Yangon
APPLY HERE

Quality Assurance Specialist (KYC)

Wave Money
Yangon
APPLY HERE

Quality Assurance Specialist (KYC)

Wave Money
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Hlaingtharya | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Legal, Risk and Compliance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Quality Assurance & Monitoring

  • Conduct regular quality checks and audits of KYC profiles as a checker.
  • Monitor documentation accuracy, risk classification, and escalation handling.
  • Conduct routine audits of KYC files across all customer types.

Agent Quality Evaluation

  • Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs.
  • Maintain agent scorecards and track error rates.
  • Share performance feedback with line manager and suggest improvement actions.
  • Identify training needs based on audit findings, agent performance, and process updates.
  • Design and deliver targeted training sessions and refreshers for KYC agents.
  • Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs.

Reporting & Insights

  • Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in business, Finance, Risk Management, or a related field.
  • 3–5 years of experience in KYC, AML, or Quality Assurance within financial services or telecom.
  • Effective communication skills to provide constructive feedback and collaborate across teams.
  • Proficiency in tools like Excel.

What We Can Offer

Benefits

- Medical & life Insurance
- Mobile Usage allowance

Highlights

- Myanmar's First Mobile Financial Services Provider
- International Working Environment

Career Opportunities

- Learn new skills on job
- Develop your career
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Experience level

Experienced Non-Manager

Job Function

Legal, Risk and Compliance

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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