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• Provide administrative support to the Client Growth Management Team.
• Assist in the preparation and processing of code creation requests, claims submissions, and related system transactions in accordance with established procedures.
• Support client onboarding, account setup, and account maintenance activities to ensure timely and accurate service delivery.
• Maintain accurate and complete client information, records, and supporting documentation.
• Monitor client account updates and service requests, escalating delays or issues when necessary.
• Coordinate sales-related activities, claims processing, and resource allocations for assigned clients, and proactively follow up on pending actions.

• Support the Managers, Client Growth Management in preparing reports, trade marketing activities, and scheme communications, including TMA, SFI, and related promotional announcements, to help achieve sales and revenue targets.
• Maintain accurate and up-to-date client records, databases, and documentation.
• Monitor client account updates, service requests, and ensure timely resolution through appropriate follow-up.
• Coordinate with internal stakeholders across departments to address client requirements and support business objectives.
• Process and administer staff sales orders and Free of Charge (FOC) requests in support of business and promotional activities.
• Prepare regular reports, and other administrative documentation as required.
• Perform all activities in accordance with company policies, approval authorities, internal controls, and service standards.

• Demonstrate proficiencies in office productivity tools (e.g., Outlook, Excel, Word, and PowerPoint etc.)
• Demonstrate strong communication skills and analytical skill
• Ensures accuracy in data entry, claims processing, client records, and reporting.
• Demonstrate fluency in the local language and ideally in English, both written and spoken.

• Bachelor’s degree in Business Administration, Commerce, Marketing, Economics, Management, or another relevant discipline.

• Minimum of one year of experience in sales administration, client support, customer service, commercial operations, or a similar administrative role.
• Experience in FMCG, distribution, or a high-volume transaction environment is preferred.