Reported successfully

Key Responsibilities

1. Sales Team Management

• Set and monitor monthly and annual sales targets and KPIs.
• Review sales performance and customer visit activities.
• Train, coach, and motivate the Sales Team to improve performance and product knowledge.
• Support the team in resolving sales and customer-related issues.

2. Sales SOP Management

• Establish and maintain effective sales procedures from customer inquiry and quotation through order confirmation and payment collection.
• Manage credit control, payment terms, overdue collections, product samples, returns, and refunds.
• Review and improve Sales SOPs based on business requirements.

3. Sales & Production Coordination

• Coordinate with Production on demand forecasting, customized orders, production schedules, and delivery lead times.
• Work with Production and Warehouse teams to maintain appropriate inventory and safety stock levels.
• Communicate customer quality feedback and product requirements to the relevant departments.

4. Key Account & Retention Management

• Manage and develop relationships with key and existing customers.
• Follow up on repeat orders and identify customers with declining or inactive purchases.
• Develop win-back, customer retention, cross-selling, and up-selling initiatives.
• Manage appropriate commercial arrangements for key customers.

5. New Customer Acquisition

• Identify new markets, industries, and potential customers.
• Lead prospecting, cold calling, customer visits, and sales presentations.
• Convert potential customers into trial orders and long-term accounts.
• Develop strategies to expand sales coverage into new geographic markets.

6. Competitor Analysis

• Monitor competitor pricing, product quality, service, delivery terms, and credit practices.
• Analyze competitors' strengths and weaknesses and identify market opportunities.
• Provide regular market and competitor insights to Management.

7. Customer Relationship Management (CRM)

• Maintain accurate and updated customer information and sales records.
• Monitor customer satisfaction and handle complaints promptly.
• Develop customer retention and relationship-building programs.
• Maintain strong long-term relationships with key customers.

8. Sales Promotion

• Develop seasonal and bulk-purchase sales promotion programs.
• Plan stock clearance activities for slow-moving products.
• Coordinate product samples and promotional activities.
• Evaluate the effectiveness and ROI of sales promotions.

9. Digital Marketing Collaboration

• Work closely with the Digital Marketing Team to convert online inquiries into sales.
• Recommend products and market information for digital campaigns.
• Ensure online product information and pricing remain accurate.
• Review lead quality, campaign results, and customer feedback with the Marketing Team.

Must-have

• Bachelor’s Degree
• 5+ years sales experience
• 2–3+ years managerial/supervisory experience
• B2B sales experience
• FMCG sales experience
• Sales team management
• New customer acquisition
• Key account management
• Negotiation & credit collection experience
• Excel / Sales Reporting

Preferred

• Plastic / Packaging / Manufacturing industry experience
• Experience selling customized/manufactured-to-order products
• Existing network of wholesalers, factories, distributors, or industrial customers
• CRM experience
• Experience expanding sales into regions outside Yangon