Social Media Community Executive
Min Education Level
JobNet.com.mm is the number one job portal in Myanmar, finding you the best jobs in Myanmar. We are looking for a Social Media Community Executive to join our team!
At JobNet, our Social Media Agents provide social customer service, they support Job Seekers inquiries and engagement through all social media channels.
Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context
Actively engaging with online users, stimulating, guiding, and participating in conversations
Research customer service answers
Identify and escalate trends, topics, sentiment, and emerging issues
Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
Ability to compose well-written messages, with use of good grammar and appropriate punctuation
Strong keyboard skills
Ability to navigate between multiple systems or applications simultaneously
Demonstrated personal or professional success engaging in a social channel
2-3 years’ experience in online moderation and engagement and/or online customer service desirable
Some experience in a call center environment helpful
Experience with social media tools such as Chat bot or similar tools desirable
Bachelor’s degree or equivalent experience preferred
What We Can Offer
About Our Company
Apply for this job
Do you have minimum 2 years' experience in online customer service desirable?
What is your expected salary?
Do you have ability to compose well-written messages with use of good grammar?
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