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Community Management Lead

(Social Media )

Asia Strategic Holdings
Bahan | Yangon
  1 Post
Verified This Job has been Verified as
Real by the Company.
This Job has been Verified as
Real by the Company.
Today
Recruiter active1 hour ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
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Community Management Lead

(Social Media )

Asia Strategic Holdings
Recruiter active1 hour ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Consulting/Professional Services

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Key Responsibilities :

  • Supervise daily activities of Community Management Executives (CMEs) and ensure inquiries are handled efficiently.
  • Support and guide CMEs to improve performance, communication skills, and customer interaction quality.
  • Monitor team performance and report issues or updates to the Community Management Assistant Manager.
  • Ensure proper lead qualification, creation, and accurate documentation in the CRM system.
  • Monitor quality of customer interactions and ensure compliance with company policies and brand guidelines.
  • Provide coaching and handle escalated customer issues when needed.
  • Analyze team performance data and share regular reports with insights for improvement.
  • Assist in training and onboarding new CMEs and support ongoing team development.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in Marketing, Communications, or related field.
  • Experience in community management, customer service, or similar role.
  • Strong leadership, communication, and problem-solving skills.
  • Experience with CRM systems and related tools.

What we can offer

Benefits

Ferry provided

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques