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User Support Team - Deputy Manager

MPT - Myanma Posts & Telecommunications
Recruiter active 14 mins ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
07 Sep 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Bachelor Degree

Job Description

1.To support users in printer troubleshooting,system error,email and other issues that relate with PC with complete solutions in timely.

2.To solve the user's error tickets which comes from Ticket system effectively within the shortest length of time.

3.To support in maintenance and delivery process for PCs which comes from  State & Regional users as high priority to reduce business delay time.

4.To do PC kitting process for User's PC and Inventory PCs.

5.To communicate with vendors for PC repairing and other related processes.

6.To provide the training to JO users when we have new procedures and flow related with JO PCs to get the user awareness and make the smooth        operation

7.To do PC UAT testing before final project roll out plan to reduce user's PC problems.

Open To

Male/Female

Job Requirements

- Certified at Microsoft Systems and Certified at Microsoft Office 365

- Well  communicate with vendors and team members

- Good in Microsoft share point, AD and MIM To do the user account management

- Understand well in IT System related  technical matters

- Excellent at customer service

- 3 years experience of Windows server administration

What We Can Offer

Benefits

Ferry Transport
Health Insurance
Performance Bonus

Highlights

An awesome company
Join a winning team
You can make a difference

Career Opportunities

Opportunities for promotion
Possibility for job training
Learn new skills and techniques

About Our Company

For over 130 years, the operator has been championing the development of the telecommunications industry in Myanmar. Today, it operates a nationwide network infrastructure, with the widest mobile network coverage of 96% throughout Myanmar.
Through its wide network of retail outlets and points of sale, MPT aims to make telecommunications services more accessible nationwide. Together with its workforce of over 8,000 employees and KDDI Summit Global Myanmar (KSGM) all of whom are intensively supporting MPT’s operation, MPT is committed to continually driving the development of the telecommunications sector, and moving Myanmar forward.
MPT was ranked as the most loved Brand in Myanmar amongst 42 key brands on June 30, 2016 according to a brand research in Myanmar by Millward Brown, a British multinational market research firm.

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