To manage projects in order to implement/develop VAS services/systems within project timeline To handle/escalate resource/traffic/operation in order to provide stable VAS services To handle/escalate service impact analysis/root cause analysis/preventive measure in order to improve incident management process To provide technical support in order to fix customer complaints quickly To cooperate budget planning and maintain budget to improve financial process To prepare the approval process of new projects To cooperate price negotiation and communicate with procurement team to proceed PO process To communicate with legal team in order to proceed/maintain contracts to meet SLA To manage relationship with vendors to evaluate vendor performance & to ensure all POs are invoiced/paid on time To organize team's operations & procedures to fulfill team goal To assist in the preparation of regularly scheduled reports to management
This role holder will be assigned under Internal Audit Department and must support admin & planning for the Internal Audit Department. To prepare and submit Management Reports and Monthly Reports for Internal Audit Activities under supervision of Manager To provide Audit Scheduling & Maintaining, Budget Management, Admin and HR Recruitment activities under supervision of Manager To arrange In-houseTrainings & Functional Trainings for efficiency and effectiveness of Internal Audit under supervision of Manager To fulfil Document Control Procedure, collect Useful Information for IA Activities from other JO Depts., and handle the matters request by the Ministry, the Office of the Auditor General, External Auditor, etc. To support Admin & Planning activities for the time being. To assist Head in preparation of documents by using Myanmar fonts for Government reporting.
Control security monitoring operation in cooperation with SOC team members or operators of subcontractors like these; Monitoring operation 24/7 by shift Event analysis/risk determination Security ticket management and support for closing Incident handling and report to managements Provide Initial response after alert detection, cooperation with system owner Improvement activities on security monitoring operations and management of tasks To support team member to develop skill and knowledge on information security
Project planning, coordinating and delivering medium projects between various groups as well as content partners' company , to ensure 'on-time', 'on-budget' and 'on-quality' delivery . Manage, execute and assist UAT process for Marketing department's projects Support to manage complex program, support and coordinate with team members for large project and activity to meet its target . To manage stakeholders communication and Risk mitigations for project governance activities
Monitors and identifies IGW system abnormalities, resolves problems, or escalates to relevant parties for help. On-call standby for urgent issue and to provides technical support onsite during disaster recovery, contingency test, scheduled maintenance, system change requests, software installation, system equipment problems, etc. Responsible to implement on new VoIP set up , new services set up. To participate on regional 24/7 out of Hours rotation where business needs require. To provide technical support for internal and external partners' request and complaints by 24x7x365. Liaising with 3rd party suppliers, handling escalation through to resolution Enhance operational processes to continually meet customers requirements Support all incoming technical fault calls.
Handle provisioning for international IP Transit links, IP Transit customers, and cache CDN. Handle troubleshooting and fault resolution by investigating, identifying, and implementing fixes for reported issues. Provide third-level support to IP Transit customers and handle third-level escalations from the Technical Service Center. Provide escalated technical support for AS 45558 and AS 9988 to ensure issue resolution and meet service level agreements (SLAs). Manage traffic analysis and optimization and provide operating system support in coordination with relevant teams. Coordinate with relevant departments to deliver smooth services to all internet users. Train team members on implementation and support procedures to ensure the smooth operation of the IPBB IXP. Share knowledge and skills with subordinates to improve their practices.
To manage workflow Applications (new applications developing, gathering documents) to get the best solution in time without error or issue. To solve issues, errors and user complaints to fix the failure with the specific time and respond quickly the inquiry with the exact informations if needed , can negotiate and solve with the Vendor. To give guidelines and suggestions to team members to improve their skills and developing the applications. To give the suggestions to users which users can use and well understanding not only about the workflow System but also domain knowledges effectively. Take the responsibilities for the most complex CR and NR for high productively and efficiently to the user expecially for ss2 To suggest and provide the ways to team members for the complex formulae and issue to reponse the user request. To coordinate users or requester and internal Workflow IT team to communicate and manage CR (Change Request) and NR (New Request) tasks especially for Sale Support 2. Provide user training to users how to use workflow applications proficiently and correctly, and support to solve issues within shortest possible times.
- Conducting security tests for server, web applications or mobile applications, etc.. - Vulnerability remediation management - Research, Notification and Remeidation management for serious and high-impact vulnerabilities worldwide - Planning and promotion of projects related to contracts and license renewals related to the above (Security Tools, SaaS services etc..)
Assist Team for Audit Process including initial preparation of Audit documents and take notes in the interview with Auditee and overall checking (Pre Audit Notice to Improvement Report), transportation, and meeting room arrangement within Yangon area. Provide Business trip arrangement (incl. accommodation requirements) for site visit to S&R offices up to payment procedure with respective Vendor. Assist Team Manager and support for Team activities by proactive work for Audit Activity. To practice Internal Audit based on the manuals & procedures and to attend departmental trainings without fail to have proficient audit skill. To contribute effective suggestion & support for in-house training improvement by evidence based practice. To assist Head and Dy Head in preparation of documents by using Myanmar fonts for Government reporting.