Leads the Maintenance and Repair Team to optimize center performance and operational environments. Responsible for achieving strategic goals and establishing the technical foundation for KBZPay Center BU success, while providing critical oversight for technical troubleshooting and operations management.

• Operational Oversight: Manage day-to-day back-office operations to provide seamless administrative support for the Business Unit (BU) and all KBZPay centers.
• Infrastructure & Resource Management: Oversee the procurement, inventory, maintenance and support of office supplies, equipment, and resources to ensure uninterrupted operations.
• Process Engineering: Design and implement standardized office and center procedures, policies, and systems to drive operational efficiency.
• Team Leadership: Manage a diverse support team, including Maintenance & Repair team and auxiliary staff (drivers, cleaners, etc.), ensuring high performance and accountability.
• Facility & Vendor Management: Lead maintenance efforts for both office and center locations by managing external vendors and aligning with other departments like Engineering, Property, ICT, Device, etc,.
• Site Development: Direct the end-to-end setup of existing outlets, including oversight of repairing, interior design, and equipment installation.
• Audit & Compliance: Develop and maintain auditable procedures for the BU and centers to ensure compliance with internal standards and external regulations.
• Cross-Functional Coordination: Act as a central liaison between Admin, Engineering, Network, and Device teams to ensure smooth project execution and maintenance repairs.
• Financial Stewardship: Plan and monitor operational budgets and implement cost-effective strategies for site maintenance and supplies.

• Business Travel: Conduct on-site inspections for new/existing center setups, audits, and maintenance checks across the territory as required.

• Recognized degree (preferably in Business Management, Business Administration,Engineering, Computer Science)
• Minimum 5 years in Management Level

• Can collaborates effectively across departments to ensure accountability for quality and project timelines

• Knowledge of civil, electrical, IT, Devices, Applications for centre setups.

• Experienced in budget planning and expense tracking with a focus on cost control and financial accountability.