တိုင်ကြားမှု အောင်မြင်ပါသည်

ROLE PURPOSE

The NOC Engineer is responsible for monitoring, maintaining, and troubleshooting Yoma Bank’s technology infrastructure and ensuring uninterrupted operations of critical systems. The role involves real-time monitoring, incident resolution, and escalation of issues related to network, server, storage, and application services, with a focus on ensuring compliance with banking regulations and SLA requirements.

KEY RESPONSIBILITIES

Infrastructure Monitoring and Maintenance

• Monitor IT infrastructure, including networks, servers, applications, and databases, using monitoring tools such as Zabbix, SolarWinds, Grafana, or equivalent.

• Proactively detect, diagnose, and address performance issues and bottlenecks.

• Ensure high availability of critical banking applications and services.

Incident Management

• Respond to and resolve incidents in line with defined SLA and priority levels.

• Act as the first point of contact for all IT-related issues during operations.

• Escalate unresolved issues to the appropriate teams (Network, Server, Storage, DBA).

• Maintain a detailed incident log and document resolutions for knowledge-sharing

Network Operations

• Monitor and maintain the bank’s LAN, WAN, and data center networks.

• Diagnoses and troubleshoot network connectivity issues, including VPNs, MPLS links, and firewalls.

• Coordinate with telecom providers for circuit outages or latency issues.

Security and Compliance

• Monitor security alerts and events to detect unauthorized access, suspicious activity, or breaches.

• Ensure compliance with banking industry regulations and internal security policies. Coordinate with the cybersecurity team for vulnerability assessments and mitigation plans.

Reporting and Documentation

• Generate regular performance and incident reports for management review.

• Document all operational procedures, playbooks, and troubleshooting guides.

• Maintain an updated inventory of IT assets and configurations.

Collaboration and Escalation

• Work closely with other IT teams, including Systems, Network, Storage, and Database teams, and further applications Team.

• Escalate persistent or critical issues to senior engineers or external vendors.

• Support the disaster recovery team during DR drills and live scenarios.

Knowledge & Skills

Technical Skills

Proficient in monitoring and troubleshooting tools (e.g., Zabbix, Grafana, SolarWinds, or similar).

Knowledge of networking protocols and technologies (e.g., TCP/IP, DNS, VLAN, OSPF, BGP, MPLS).

Experience with firewalls, VPNs, and security devices (e.g., Fortinet, Palo Alto, etc.).

Basic knowledge of cloud services (e.g., Azure, Alibaba Cloud) and virtualized environments (e.g., VMware).

Familiarity with ITIL frameworks for incidents, problems, and change management.

Soft Skills

• Strong analytical and problem-solving skills.

• Effective communication and interpersonal skills to interact with internal teams and external vendors.

• Ability to work in a high-pressure, 24x7 operational environment.

Education & Special Training

• Bachelor’s degree in computer science, Information Technology, or related fields.

Experience

• 2 - 5 years of experience in a NOC or IT operations role, preferably in a banking or financial services

Languages

• Working proficiency in English and Burmese