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Luce SG

We’re a Singapore-based service platform looking for an Operations Executive (Eldercare) to join our team! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

The Company:

Luce SG is a tech-powered services provider for residential and commercial needs in Singapore. Our services include home and office cleaning, aircon servicing, home beauty, pest control, and eldercare support. Our mission is to give customers a great day by building a platform where they can find the help they need—all in one place.

We’re looking for people who want to be part of this mission. If you’re building your career, striving for growth, and ready to make an impact—come join us.

The Position: Operations Executive (Eldercare)

Responsibilities:

• Oversee and coordinate daily eldercare operations
• Handle escalated client and worker issues related to eldercare services, working closely with customer service and sales agents 
• Conduct regular checks to ensure care standards and SOPs are followed by frontline teams
• Resolve issues escalated by clients or workers
• Support the sales team by providing operational input for eldercare-specific quotations and proposals
• Ensure optimal manpower planning with HR to fulfill eldercare assignments and bookings
• Work with the Vertical Lead to improve workflows, ensure quality of care, and support business growth
• Other duties as assigned by the direct manager

Requirements:

• Prior experience in eldercare, nursing, or an eldercare operations role is preferred
• Fluent in spoken and written English
• Strong problem-solving abilities, especially in high-pressure situations
• Comfortable working under tight timelines
• Strong analytical thinking and attention to detail
• Willing to be contactable outside of office hours for urgent cases

To Apply:

• Please attach your latest CV for an increased chance of success.
• Kindly check your Spam folder regularly in case our hiring test email ends up there.
• Thank you and we look forward to hearing from you!

Requirements:

• Prior experience in eldercare, nursing, or an eldercare operations role is preferred
• Fluent in spoken and written English
• Strong problem-solving abilities, especially in high-pressure situations
• Comfortable working under tight timelines
• Strong analytical thinking and attention to detail
• Willing to be contactable outside of office hours for urgent cases