Responsible for managing and overseeing the performance of the centers within a specific geographic area. Their main goal is to ensure the achievement of sales targets, customer satisfaction, and operational efficiency & effectively. This role is also responsible for talent management too.

Sales Development:

• Support sales strategies to achieve territory sales targets.
• Support center performance, providing guidance and support to improve sales outcomes.
• Support new business opportunities and work with center Incharge to develop action plans.
• Support to drive centers’ performance on all products and services.
• Conduct regular center visits to support and motivate center sales teams.

Customer Relationship Management:

• Ensure center deliver high-quality customer service and maintain strong customer relationships.
• Address and resolve customer complaints and issues promptly.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.

Operational Efficiency:

• Ensure all canters within the territory comply with banking/center regulations, policies, and procedures.
• Monitor and support center operations to ensure efficiency and effectiveness.
• Conduct regular audits and inspections to ensure compliance and identify areas for improvement.

Team Leadership and Development:

• Provide leadership, coaching, and support to center Incharge and staff.
• Identify training needs and coordinate professional development opportunities for center staff.

Reporting and Analysis:

• Prepare and present regular reports on center performance, sales achievements, operational metrics and administration reports to Regional Incharge.

Others Management:

• Provide administration supports for the operation department.
• Support daily checks and data entries for Cash-in/out reports including cash allocation from all of the centers.
• Support to Regional Incharge for any approval related to operation costs and issues.
• Monthly check up for fuel expense cost of the center and reports to Regional Manager.
• Handle repair/damage device for all of the KBZPay Center.
• Handle MOM for Weekly Meeting with All Center IC and Meeting with Super-Agent.

• Recognized degree (Preferably in Business Management, Business Administration)

• Minimum 3 years of working experience in financial operations and administrative field.

• Relevant Experience in project Management and customer service.