Greet customers when they arrive at the parts and service center and direct them to an available mechanic.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up Write down Work Order Receive phone call and submit an appointment Dealing with OM and AOM about repair job Update Work Order summary Follow up overdue on engine oil and transmission oil) Follow up call on repairing after 1 week’s period Update new customer lists on database Follow up credit customer Complain Handling Shifting the car to working bay (appointed by AOM and Senior Mechanics) Inquire parts and prepare quotation to customer Collect deposit and submit on order Keep update to customers when repairing car in workshop Prepare car return form after finishing on repair

Bachelor’s degree or 3+ years’ service advising experience in Automotive field
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with mechanics, customers and senior management