We will be recruiting for this position at the upcoming JobNation job fair Yangon on 21st-March-2026 at Novotel Hotel Yangon.

If you apply for this job now and are shortlisted, then please come to the job fair and we will have an interview booth ready for you.

A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. ... The Team Leader and responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so

• Flexible to work on-shift assignments if required.
• Analysis of Customer Satisfaction vs. Dissatisfaction.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Agents level Monitoring and site by site feedback.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishment.
• Encourage creativity and risk-taking.
• Suggest and organise team building activities Do weekly Calibration with training team for better call quality management.
• Conduct call listening join sessions for overall call handling skill improvement.
• Show improvement in AHT and reduction in repeat.
• Support contact center operation team Quality improvement opportunities.
• Share Monthly performance improvement report and do assessment with Managers.
• Publish CSO wise Quality score.(Min 15 calls each CSO)

• Bachelor degree. 

• Proven work experience as a team leader or supervisor.

• In-depth knowledge of performance metrics.

• Good PC skills, especially MS Excel.

• Excellent communication and leadership skills.

• Organizational and time-management skills.

• Decision-making skills.