Welcome customers and understand vehicle problems or service requests . Create service bookings and schedule maintenance appointments . Prepare job cards, service quotations and invoices . Coordinate with technicians and workshop team for vehicle inspection and repair. Follow up with customers regarding vehicle maintenance, service status and repair progress . Handle customer complaints and provide appropriate solutions . Assist customers with insurance claims and service-related documentation . Maintain customer database and service records . Ensure high customer satisfaction and service quality . Report service activities to Service Manager / Supervisor .
•Manage company social media platforms (Facebook, TikTok, Instagram, LinkedIn, YouTube, etc.) •Create engaging content for vehicle promotions, campaigns, events, and brand awareness •Plan and run digital advertising campaigns (Facebook Ads, Google Ads, TikTok Ads) •Generate and monitor sales leads from online channels •Coordinate with sales team for lead follow-up and campaign support •Develop monthly content calendars and marketing plans •Monitor website and social media performance using analytics tools •Prepare weekly/monthly digital marketing reports •Handle customer inquiries and online engagement professionally •Support showroom events, launches, and promotional activities •Stay updated on digital marketing trends and automobile market trends •Manage photography/video content for vehicles and promotions •Assist in SEO and website content updates
Supervise daily administrative operations and office activities. Monitor office maintenance, cleanliness, and office supplies. Coordinate with internal departments and external vendors. Handle company assets, office equipment, and inventory control. Manage transportation, ferry, accommodation, and staff support arrangements. Prepare administrative reports, records, and documentation. Support HR and management in office-related matters. Ensure company policies and procedures are followed properly. Supervise admin staff and assign daily tasks. Handle urgent administrative issues and problem-solving effectively.
Key Responsibilities: Ensure inventory is accurately tracked and recorded. Conduct weekly or monthly physical stock checks at the warehouse. Prepare and maintain orders, invoices, and sales contracts in a timely manner. Accurately update customer, order, and vehicle registration databases. Collect required documents from the sales team for initial vehicle registration. Coordinate with logistics, finance, and other departments to ensure timely vehicle registration and related processes. Prepare vehicle arrival and sales reports for relevant government organizations. Visit ports, vehicle loading/unloading points when necessary, and provide support and coordination.
Respond to customer inquiries related to electric vehicles (EVs), charging, and services via phone, email, chat, or social media Provide accurate information on EV models, battery usage, charging stations, pricing, and after-sales services Handle customer complaints (e.g. vehicle issues, charging problems) and coordinate with technical teams for resolution Assist customers with test drive bookings, service appointments, and purchase inquiries Maintain and update customer records in CRM systems Follow up with customers to ensure satisfaction and build long-term relationships Coordinate with Sales, Technical, and Operations teams Prepare daily/weekly customer service reports
Develop and implement business strategies to achieve company goals and revenue targets. Lead and manage all department heads to ensure alignment with company objectives. Monitor business performance and adjust strategies to improve profitability. Represent the company in meetings with partners, government agencies, and stakeholders. Oversee vehicle sales performance and ensure sales targets are achieved. Develop strategies to expand market share of EV vehicles in Myanmar. Monitor market trends, competitor activities, and customer demand in the EV industry. Collaborate with marketing team to plan promotions, campaigns, and product launches. Supervise daily operations including showroom management, after-sales service, and customer support. Ensure operational efficiency across all departments. Implement standard operating procedures (SOPs) and company policies. Improve workflow and operational processes to increase productivity. Manage company budget, expenses, and financial planning. Review financial reports and ensure profitability and cost control. Work with finance department on revenue forecasts and financial strategies. Ensure excellent customer experience in sales and after-sales service. Maintain brand reputation and service standards . Address major customer complaints and resolve high-level issues. Lead, motivate, and manage management teams and employees. Work closely with HR on recruitment, training, and performance management. Develop leadership within department managers. Ensure the company complies with local laws, regulations, and automotive industry requirements. Coordinate with government authorities for vehicle registration, EV policies, and compliance matters.