Responsible to deliver / facilitate soft skills and supervisory trainings to execute L&D roadmap and training plan. Apply adult learning theories and have a strong delivery skillset to Implement and facilitate workshops and training. Apply the full benefit of the Learning Delivery Systems to deliver effective training programs Apply multimedia experience, leveraging graphics, audio, and visual design skills to create engaging and relevant learning materials including videos, e-learning modules Assist in educating employees to utilise the full benefit of digital learnings and the Learning Management System. Assist in the content development process in the context of banking operations Assist in measuring training effectiveness
Lead Learning Operations & Delivery Functions to ensure learning solutions in L&D Roadmap are delivering effectively and efficiently for all AYA Employees as planned timeline. Responsible to execute Training Plans and interventions across AYA Bank by taking lead to L&D Operations, Trainers, and Reporting teams. Conduct training and workshops on Organizational Core Skills, Management, and Leadership Programs. Involve in TNA, Development Dialogues Processes, review and revise curriculum to enable effective interventions and training delivery Take ownership and apply the full benefit of the Learning Management System to enhance L&D operations effectively and efficiently. Understand the Content Development Process such as creating Learning content/ Assessments/ Learning Aids in application of instructional design and adult learning principles Apply multimedia experience, leveraging graphics, audio, and visual design skills to create engaging and relevant learning materials including videos, e-learning modules Maintain and track the approved L&D Budget to execute Training Plans, Learners Engagement Initiatives, and Campaigns. Responsible to work with external program vendors and consultants in building an L&D portfolio for the capacity development of AYA Bank Take and share responsibility with L&D Design & Engagement leads to source and manage Program Service Agreements. Ensure all L&D programs and interventions are implemented by L&D Policy. Develop and apply evaluation and assessment tools to measure training effectiveness Apply expertise in analytics and provide learner insights to implement appropriate learning solutions Assess the impact on the development plans and work with the Program Design team for continuous improvement. Help team members to develop through career paths. Other Ad-hoc duties assigned by Head of department
Perform monthly reconciliations of key general ledger accounts and ensure discrepancies are resolved promptly Prepare monthly audit schedules per year-end audit requirements Assist in preparing data for bi-weekly financial statements and do analysis on certain parts of the Profit and Loss statement Prepare monthly accrual or provision for month-end closing Coordinate and Liaise with inter-departments and branches for monitoring and follow-up actions on monthly basis Support the preparation of external audit deliverables and prepare to audit queries and supporting documents on timely basis
Work across and partner with the HODs to develop and implement effective HR related policies and practices that will support the strategic growth of the Bank. Be able to partner and educate the employees on Performance Management, Employee Development Goals and KPIs in line with the Bank’s strategy and goals. Support the Management, HODs and the People Manager on HR-related issues in line with labour and statutory laws as well as the Bank’s policies and guidelines. Be able to support in the continuous development of HR initiatives and programs like recruitment, retention, coms & bens, and Learning & Development, etc. Be a champion for and accelerate Bank’s Values and Culture in which the employees across the Bank feel engaged, inspired and involved to deliver top business results. To support to the Functional Leaders and to add value to overall business objectives, providing HR solutions, resolving personnel grievances, retaining a talented workforce, and ensuring compliance with regulations.
Responsibilities Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Write clean, scalable code using .NET programming languages Test and deploy applications and systems Revise, update, refactor, and debug code Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support
Review agent activities to ensure alignment with regulatory standards and compliance policies. Utilize the Risk and Compliance system provided by ERM to verify customer and agent transactions. Analyze daily monitoring reports, focusing on transaction volume, frequency, and activity location. Escalate suspicious or alarming activities to the Section Head, following ERM guidelines. Maintain accurate records of incidents for reference in future monitoring activities. Support management in operational tasks and build strong internal relationships. Prepare regular and ad-hoc reports using templates provided by the ERMC Department.
Key Responsibilities (JR): Manage and strengthen relationships with key merchants to drive active usage. Conduct regular visits and communication with merchants to ensure satisfaction and resolve issues. Promote campaigns, promotions, and new features to merchants. Collect merchant feedback and share insights with the business team. Support transaction growth by guiding merchants on effective usage of AYA Pay acceptance. Work closely with internal teams to ensure seamless merchant support and service delivery.
Checking, repairing and new installation the M&E systems in branches, related buildbuildingsother related parties. Solving the problem of emergency breakdown for all branches, HO and related buildings on time. Perform proactive maintenance, reactive maintenance, emergency breakdown, fault finding, replacement, improvement and renovation. Coordination and collaboration with the operation services (MEP system) team member. Reporting the team leader case by case in daily. Survey and estimate the detailed measurement for case running process. Supervise the MEP system and handover with contractor. Survey and inspection the branches, HO, the related building, other related parties and Loan projects.
Key Responsibilities Monitor PG performance on a daily, weekly, monthly basis and drive to achieve targets. Problem-solve customer issues and manage requirement escalations end-to-end. Plan & execute Agent/Merchant acquisition and distribution strategies for the assigned territory. Acquire & reactivate Agents/Merchants in line with assigned targets and timelines. Monitor POSM (Point-of-Sale Materials) for visibility and branding activities; ensure merchandising compliance. Organize and coach Branch team members to accelerate Agent/Merchant business growth. Provide market & competitor information with structured reporting and actionable insights to Management. Drive Visibility, Availability, and Recommendation (VAR) for Agent/Merchant business growth across touchpoints. Appoint potential DTRs (Distributors/Direct Trade Representatives) for non-branch areas within the territory. Monitor and drive Branch/DTR performance vs. plan, including coverage, productivity, and ROI. Deliver monthly/quarterly targets consistently. Coordinate cross-functional teams (Sales Ops, Marketing, Finance, Compliance, Tech) to achieve expected results.