Receive and respond to parent inquiries via phone, email, and in person Provide clear information about school policies, procedures, and programs Coordinate with academic and administrative departments to resolve parent concerns Record and follow up on parent feedback, requests, and complaints Support student-related administrative processes (admissions, attendance, records) Maintain accurate records of parent communications and reports
Welcome the guest with warm and friendly. Patiently answer customer questions and phone calls. Manage incoming telephone calls and forward calls to appropriate personnel or department Answer the phone in a timely manner and take messages or transfer call to related person Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Other related duties assign by department head
The Parents Care Executive serves as the key liaison between the school and its parent community. This role ensures that parents feel informed, supported, and valued throughout their child’s educational journey. The ideal candidate is empathetic, culturally sensitive, and highly organized, with strong communication skills in both English and Burmese. -Handle visitors' enquiries - Answer enquiries via telephone and email -Assist in organizing any events staged by the school -Liaise with parents, report parents' complaints & problems and propose solutions to administration & management -Coordinates and administers student support to enrolled and prospective students for admission. Keep phone call records exactly and timely report to relevant department -Answering the phone calls professionally and handling customer complaints -Analyses customer interests, problems/complaint resolution - Being able to talk to customers/parents patiently demonstrates strong communication skills, empathy, and the ability to handle challenging situations effectively - Support parent meetings, orientations, and school events - Maintain records of parent interactions and follow-up actions - Monitor communication channels (email, phone, social media) for parent queries - Support admissions and enrollment processes when needed - Perform other related tasks as assigned by the Office Manager or Head of School
Develop and execute comprehensive marketing plans to achieve sales targets and brand objectives. Collaborate with cross-functional teams including Admission, Product Development, and Creative Services to align marketing efforts with business goals. Coordinate promotional events, school events and competition, product launches, and advertising campaigns to effectively reach target audiences. Build and maintain strong relationships with customers, partners, and key stakeholders to drive customer loyalty and satisfaction. Manage social media posts and online communities to increase brand visibility and engagement. Develop and implement comprehensive PR strategies to promote brand awareness, enhance reputation, and drive engagement across various media channels.
Creating design using Adobe product such as illustrator, Photoshop and in design. Develop and maintain brand consistency across all design outputs. Job Description Create the most attractive visual designs based on own creative ideas. Excellent creativity and innovation skills. Reviewing final layouts and suggesting improvements when necessary. Prepare rough drafts and present ideas Use the appropriate colors and layouts for each graphic If necessary, to take the photos in school events and special activities for records. Take photos and Creating for social media. Video creation with animations in After Effects is a plus.
Duties and Responsibilities Develop and execute comprehensive marketing plans to achieve sales targets and brand objectives. - Collaborate with cross-functional teams including Admission, Product Development, and Creative Services to align marketing efforts with business goals. - Coordinate promotional events, school events and competition, product launches, and advertising campaigns to effectively reach target audiences. -Build and maintain strong relationships with customers, partners, and key stakeholders to drive customer loyalty and satisfaction. -Manage social media posts and online communities to increase brand visibility and engagement. -Develop and implement comprehensive PR strategies to promote brand awareness, enhance reputation, and drive engagement across various media channels. SMM (content plan, execution) - proofread by HoS before every post, format of posts according to the SM Posting Guide; posts should not come that late (3 days maximum after the date itself) - Admissions process (starting from replies about school to the first month of the induction period in our school); meeting room in perfect condition (always fresh material on the TV); re-direct new students to related people to solve their issues, personally introducing new parents students to the respective staff; - School events (overviewing the event so that it reflects the school’s purpose, culture, and our brand); photo and video provision, always good quality + collecting content from all other staff - Outside events (make sure we have decent promo materials, up-to-date; all the prices are fresh, received without delays) - Meeting with the School Leadership Team every week (addressing concerns, sharing content plan, discussing events; - Represent the school on BFI Marketing meetings (concerns, suggestions, budgets). Seek assistance from Marketing for better Marketing services provided to the school. - Other assignments from School Principal related to school development and strategy. Apart from the expectations mentioned above, the School Leadership may assign tasks related to school administration and events.