• Manage process documentation, SOPs, Operations checklists for the service operation. - Review change requests, service requests, and Incident requests and refresh to assess operations delivery and ensure compliance with the various performance SLAs, SOPs and policies. • Support the review of utilization reports, service review reports and work with vendor/client to update the capacity plans, delivery of Service against the performance SLA and ensure timely support without any disruption • Support the regular reporting to the governance bodies on the progress against service requirements, service improvement plans, issues, and delivery concern matters collaborate with internal and external parties and close any gaps. • Track and manage regular maintenance activities, changes, service requests, and incident requests for delivery on time within various SLAs • Participate and coordinate the annual Disaster Recovery (DR), Business Continuity Plan (BCP) and Continuous Service Improvements (CSI) exercises for service operation. • Manage incident and problem identification and resolution by coordinating the activities with infrastructure counterparts across cross functional teams • Review and ensure timely update of the documentation for incidents or root cause analysis and to ensure timely escalation for timely recovery of the service for any incidents • Ensure timely contract renewal of managed service-related contracts including with both internal and third-party vendors • Monitor the service performance of collaborative delivery relevant teams - Reporting status of service delivery performance • Ensure participation in service improvement planning, align with market/client requirements.
As a Solution Engineer (Cybersecurity), you will play a critical role in shaping technical solutions that meet customer needs and drive business success. You’ll work closely with the sales team and multiple stakeholders to design, propose, and validate solutions that align with customer requirements. Key Responsibilities: • Solution Design & Architecture: Identify, design, and architect technical solutions for customers, ensuring alignment with business objectives and technical feasibility. • Sales Collaboration: Partner with the Sales team to identify opportunities and to follow from initial requirements through to successful deal closure. • Customer Engagement: Work directly with customers, vendors, service partners and internal delivery teams to prepare proposals, presentations, and Statements of Work (SOWs). Respond to RFIs/RFQs with compelling solutions. • Technical Validation: Lead and support demos and proof of concepts (POCs) to showcase solution capabilities and value. • Trusted Advisor: Act as a strategic advisor throughout the sales lifecycle - capturing requirements, recommending technology stacks, scoping resources, and estimating effort. • Risk & Cost Analysis: Present alternative solutions with clear cost-benefit-risk analysis to help customers make informed decisions.
Job Overview: We are currently seeking a skilled and experienced Functional Consultant with expertise in Microsoft Dynamics 365 Business Central. The ideal candidate will play a pivotal role in understanding business processes, analyzing requirements, and delivering effective ERP solutions to meet our organizational needs. Key Responsibilities: · Collaborate with customers to understand business processes, gather requirements, and conduct thorough analysis to recommend tailored solutions using Business Central. · Configure and customize to align with business needs, ensuring optimal daily operation performance and functionality. · Assist in the end-to-end implementation of ERP solutions, including data migration, user training, and post-implementation support. · Conduct thorough testing of ERP configurations, customizations, and integrations to ensure accuracy, reliability, and compliance with business requirements. · Provide comprehensive training sessions to end-users, enabling them to maximize the benefits of the ERP system and promoting user adoption. · Create and maintain detailed documentation of business processes, system configurations, and user guides. · Stay updated on industry trends, product releases, and best practices to provide recommendations for continuous improvement of ERP systems.
As an Sales Manager, who is the person in charge of managing a company’s relationship with its customers. The goals are to keep clients or accounts as long as possible. They may assist with making sales, handling client complaints, collecting and analyzing data and account planning and improving the overall customer experience. 📌Scope of Authority she possesses a manager-level of authority. Scope of Responsibility She is responsible for achieving the long-term revenue and profit growth of BIM. She has control over the sales process from pre- to post sales and is responsible for engaging internal stakeholders in the sales approval process. 1.1. Generate sales opportunities to achieve short and long-term revenue and profit growth. 2. Execute direct sales programs and initiatives to drive increased sales. 3. Develop and execute sales strategy for the account set assigned. 4. Develop and maintain a high-level understanding of IT networks, infrastructure, security technologies and implementation services in local competitive environment. 5. Manage the overall sales process from pre- to post-sales. 6. Take an active lead to engage partners in customer engagement and solutions. 7. Engage customers at all levels to develop long-term business relationships. 8. Responsible to engage internal stakeholders in the sales approval process.
Lead in staff recruitment and selection process with the hiring managers participate in interviews and ensure that best practices are observed. Onboarding process and preparing employment contracts for new staff. Assist Operation Director to create Employment Contract, HR Policy, Code of ethics, and Dress Code policy under the behavior and practice of BIM Group of Companies. Prepare job descriptions and ensure that are up to date and compliant with all staff. Explain company policies, benefits, and procedures to new employees. Ensure all company HR policies are applied consistently Maintain company organization charts and employee directory Maintain employment records, ensuring that they are monitored and maintained according to internal schedules and policies and that all required documents are in order. Check/note any update in records as needed on both master file records and per individual requests. Make sure to update the employment master sheet, and record the contact information of staff, leave balance, bank information, and any other HR records. Follow-up on Human Resource Development support according to contract in co-operation and coordination with Directors, and BOD. Provide advice and assistance to staff, supervise Human Resource and work-related issues. Collect employees’ timesheets and calculate the overtime or other allowances Perform compensation calculations including Salary, OT, and any other allowances, benefits, and deductions Manage and Process payroll, pay slips, and personal income tax for employees every month Coordinate with Finance Director and Management team for the Salary Payment to employees in terms of Cash, Cheque, and Bank to Bank transfer. Maintain HR Systems and process Conduct performance and salary review Deal with respective tax offices for Personal Income Tax (PIT), SSB, and Employment Contract. Participate in the yearly performance appraisal process. Keep and update staff leave records systematically, and share the individuals’ leave records as necessary. Work with managers and directors to leave allowance and ensure follow-up on annual leave planning. Organize and provide Exit Clearance Checklist Form to the resigning staff and ensure proper documents for the separation process (Resignation letter, ID card, etc.) are filled and kept in the respective files.