Oversee daily operations of the service department, ensuring timely and efficient service delivery. Ensure all service and maintenance tasks are completed on time and to high standards. Manage scheduling and dispatching of service technicians. Monitor and ensure adherence to service level agreements (SLAs) and customer commitments. Lead and supervise the service team, including service technicians and administrative support staff. Develop and maintain strong relationships with key customers to understand their needs and ensure long-term satisfaction. Maintain detailed records of customer interactions, service history, and preferences. Analyze customer feedback to identify trends, strengths and areas for improvement. Use feedback to inform service improvements and enhance the overall customer experience. Implement and maintain quality control processes to ensure service excellence. Ensure compliance with industry standards and regulations. Conduct regular audits and inspections to verify compliance and identify areas for corrective action. Oversee the maintenance and calibration of service equipment and tools. Ensure all service activities comply with health and safety regulations. Promote a safe working environment for all team members Proficiency with service management software and other relevant IT tools
A. IT Infrastructure Management Monitor and manage overall IT Infrastructure and System performance. Manage internet connection and ensure stable and secure usage. Configure, monitor, and troubleshoot network devices including Routers, Switches, and Access Points. Maintain proper network documentation (IP list, network diagram, device inventory). B. Server Administration User account creation, permission management, group policy maintenance DNS, DHCP, and Active Directory monitoring Backup planning and update/patch management Ensure high availability, uptime, and Server security. C. End-user Support & Vendor Coordination Oversee day-to-day IT support for all employees (PC, laptop, printer, network, email, software issues). Supervise and coordinate with IT support teams. Track and follow up on support tickets to ensure timely resolution. Build internal capability to independently handle frequent or recurring issues. D. Office 365 Administration Manage Office 365 Admin Center including: User license assignment and renewal Exchange Online mailbox management (shared mailbox, distribution groups) OneDrive and SharePoint permission settings Implementing and monitoring security policies (MFA, password policies, conditional access) Assist staff with email, OneDrive, and Teams-related issues. E. ERP Implementation Support Participate in meetings with the Odoo implementation team and internal departments. Review business requirements, identify gaps, and provide IT-related recommendations. Provide support on data preparation, system testing, user acceptance testing, and integration. Assist departments with understanding system features and best practices. Provide technical input for system improvements and future enhancements. F. IT Policy, Documentation & Security Maintain and update IT documentation, including network diagrams, server logs, and asset inventory. Conduct basic IT security awareness for staff. Ensure compliance with company IT standards and data security guidelines.
Assist in organization and executivng offline marketing campaigns (exhibitions, trade shows, seminars, events). Respond to and manage customer inquiries, coordinating with Sales and maintaing databases. Support in creating, distributing, and managing marketing materials (brochures, banners, POSM, gifts) Coordinate with vendors, suppliers, and internal teams to ensure timely delivery and proper stock management. Conduct offline marketing research and introduce PTI to industrial zones. Plan and support office and industrial events, including promotional presentations. Track and report campaign performance, marketing activities, and expenses.