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Assistant Team Lead

Yoma Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
12 Jul 2018
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
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Assistant Team Lead
Yoma Bank, | Yangon

Assistant Team Lead

Yoma Bank
Yangon

Assistant Team Lead

Yoma Bank
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
12 Jul 2018
Verified
Recruiter active 23 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

RESPONSIBILITIES
To assist the Team Lead of Business Application Support in the areas mentioned at key accountabilities.

KEY ACCOUNTABILITIES:
- Guide the support staffs’ day to day tasks
- Provide infra, HW, SW, application, functions, info, etc., required for supporting staffs.
- Analyze on the problems raised, system and technical issues.
- Make sure the team is supporting efficiently or providing necessary helps.
- Arrange training for new staffs, and existing staffs if required.
- Consider for the requirements/ impacts of the end-users if the system or application changes to be happened.
- Follow up on the cases/ tickets which are taking too long to resolve.
- Find the better ways to resolve the repetitive issues.
- Plan the staff resources not to be empty at the specific squad.
- Compile team members' reports and present to seniors.

Open To

Male/Female

Job Requirements

Knowledge & Skills
Essential
- Strong problem solving skill and analytical troubleshooting skill
- Able to supervise/ coach/ mentor/ monitor/ manage the team members
- Excellent communication and customer service
- Good team player with strong interpersonal skill
- Flexible to work extended hours as required
- Able to improve team's service quality

Education & Special Training
Essential
- Degree or Bachelor in Computer Science or IT related fields

Experience
Essential
- At least 2 years experience in Technical Support/ Help Desk at Banking industry
Desirable
- Experience in developing/ maintaining application software

Languages
Essential
- Working proficiency in Myanmar and English

What We Can Offer

Benefits

- Annual bonus
- Ferry provide
- OT payment

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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