Call Center Manager in Yangon

Call Center Manager

Shop.com.mm

| Yangon

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Call Center Manager

Shop.com.mm, | Yangon

Call Center Manager

Shop.com.mm

Call Center Manager

Shop.com.mm

Myanmar - Yangon

| Yangon

06 Dec 2018

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

- Build, grow and lead strong team of call center operatives to provide world-class support to Shop customers

- Develop and implement processes in line with Daraz Group initiatives and direction

- Perform deep dives into the data to develop and implement strategies to improve KPIs and enhance our customer experience and satisfaction

- Solve complex customer service issues and proactively head off negative service trends

- Be the voice of the Customer: regularly provide critical analysis to top customer issues

- Demonstrate effective communication with coworkers in an effort to manage team morale and reduce attrition

- Coordinate with commercial teams to anticipate and manage call center workloads

Open To

Repatriate

Male/Female

Job Requirements

- Degree from a top tier university, with at least 3-5 years experience in a call center

- Highly analytical and data driven, with an excellent command of Excel

- Someone who takes full ownership of tasks, and is passionate about improving our customer service

- Fluent English Language – you will be working with expats who only speak English

What We Can Offer

Benefits

To be discussed

Highlights

. The unique opportunity to join an international company in a start-up setting
. A competitive salary
. Plus the chance to learn in biggest
E-Com

Career Opportunities