MMR
Myanmar
Customer Care Service Manager/AM - Citizens Pay
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
As a Customer Care Service Manager, you will be in charge of overseeing both incoming and outgoing customer interactions to make sure the team achieves key performance indicators (KPIs) and provides outstanding service. Your role includes managing relationships, resolving complaints, ensuring quality control, and continuously improving processes.
Key Responsibilities
Inbound Team Management
Outbound Management and Planning
Service Level Agreement (SLA Compliance)
Escalation Management
Client Relationship Management
Complaint Management
Quality Control & Audit
Performance Improvement
Cross-functional Collaboration
SOP Review and Workflow
Continuously seek opportunities
Open To
Job Requirements
Any graduated.
Experience in the financial industry is a plus
Flexible and available for a regular work and non-regular work (evening and weekends) schedule as needed
Good inter-personal skills, proactive, self-motivated, cross-functional interaction, can do attitude and efficient communications both English and Myanmar
Strong inter-personal relationship.
What We Can Offer
Benefits
Highlights
Career Opportunities
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