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Call Center Supervisor

LOLC Myanmar
| Yangon
Verified This job has been verified by the company as a real job vacancy.
31 May 2019
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
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Call Center Supervisor
LOLC Myanmar, | Yangon

Call Center Supervisor

LOLC Myanmar
Yangon

Call Center Supervisor

LOLC Myanmar
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
31 May 2019
Verified
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

MAIN RESPONSIBILITIES
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction
• Managing communicating and coordinating with internal department
• Answering question from staff and providing guidance and feedback

Open To

Male/Female

Job Requirements

• Must be an University Degree Holder
• Proven experience as call center supervision or similar supervisory position
• Experience in customer service is essential
• Outstanding communication skills and negotiation abilities
• Strong understanding of company products, policies, and services
• Ability to coach, train, and motivate employees and evaluate their performance
• Excellent problem solving, leadership, and customer service skills is strongly needed
• Result oriented approach
• Ability to remain calm and well-mannered under pressure and navigate tense situations, especially during busy hours.

What We Can Offer

Benefits

Yearly Increment, Attractive Bonus, Travelling Allowance,

Highlights

Sat and Sun- Off day
Leave Benefit

Career Opportunities

Internal , External and oversea Training, Foreign Exposure Visit,Internal Promotion
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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