 Support, maintain, and develop the cloud infrastructure
 Ensure proper availability of cloud resources: computing, memory, storage
Establish and monitor cloud infrastructure metrics for performance issues and to troubleshoot problems as they arise.
 Manage and resolve customer issues, ensuring they are kept up to date on progress while driving resolution on cloud services
 Review and maintain the server specifications related to standard hardware, software and application requirements by analyzing the business and security requirements.
 Apply updates and service packs to host systems and applications.
 Provision new customers and workloads on to our cloud platforms; understanding the customer project and ensuring that technical design decisions allow for a supportable and stable solution
 Remotely support regional data centers and field offices with some travel required.
 Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels before customers are impacted
 Ensure customer and platform changes are carried out without impacting critical customer workloads
 Close collaboration with the technical operations team for deep technical issues, ultimately ensuring customer satisfaction.
 Contributing to the improvement of processes and approaches within the department
 Continuous professional development, through increased product and technical knowledge

- Bachelor’s degree in Computer Science, Information Technology
- 2 – 4 years of experience in Cloud Computing Engineering & architecture, service models, deployment models, practical implementations, operations
- Experience working with Data Center hardware and management software
- Strong, foundational, core infrastructure skills, including compute and storage
- Sound understanding of Cloud services - computing, IaaS, and software-defined data center experience required (virtualization and management of compute, storage, networking)
- Sound understanding of VMware’s technology stack including, vSphere, vSAN, NSX, vCloud Director – will be advantages.
- Understanding of modern IT production data center and Internet hosting operations including familiarity with modern converged infrastructure and hyper-converged infrastructure platforms
- Proven ability to troubleshoot advanced customer issues
- Good understanding of how different technologies work together
- VMware certified professional
- VCP-DCV
- VCP-NV
- VMware vCloud Director experience will be a plus
- Knowledge of best practice backup and recovery procedures.
- Ability to troubleshoot a wide range of server and application related issues, at times under pressure.
- Strong written and verbal communications skills.