- Ensuring that all customers' queries are well-investigated and resolved and answered;
- Handle client problems, answer general inquiries and complaints;
- Perform various customer service activities, and handling new & existing accounts;
- Dealing with carriers, co-loader, sub-contractor, oversea agent about freight charge, transportation and handling costs;
- Contact, coordinated with oversea agent to handle shipments, check freight charge, sailing schedule, shipment status, provide agents with quotation, settlement of complaints…monitor front-end operations in handling the nomination shipment
- For export / import shipment: tracking shipment for sales, provide customers with quotation, monitor front-end operations, timely update shipment status to sales, customer & oversea agent, etc;
- Maintain, grow, and build long term relationships with customer, oversea agent via phone calls, emails and job quality follow up;
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients;
- Assisting management with any assigned special projects and providing backup to the team manager when required;
- Responsible for issuing & checking accuracy of import & export shipment document;
- Preparation of transportation document and data entry into company system (such as open file, submit manifest, issue D/O, send arrival notice, issue bill of lading, shipping instruction, etc);
- Correspondence and follow-up swiftly with oversea agents and customers to ensure any queries/instruction are attended;
- Deliver the necessary document to customer or the related department according to handling procedure, company regulations and practices in international freight forwarding;
- Ensure that all related charges are correctly manifested and invoiced with collection before release of any delivery orders or bill of lading or other documents;
- Coordinate with internal colleagues to meet customer's requirement;
- Support duties for colleagues during the team member's absence with respect to export / import documentation;
- Maintain, grow, and build long term relationships with customer, oversea agent via phone calls, emails and job quality follow up;
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients;
- Assisting management with any assigned special projects and providing backup to the team manager when required;
- Sharing experience with colleague;
- Reporting directly to superior about Import & Export condition when needed;
- Prepare monthly transaction reports into excel spread sheet for analysis;
- Perform other related duties as assigned;

1. Qualification: Graduate from college / university, majoring in foreign trade, economics, sea-air export, …
2. Experience required: Having experience in freight forwarding/sea import/export – air import/export is an advantage.
3. Skills: Good
- Language: English
- IT Skill: office
- Communicating
- Listening
- Persuading
- Problem analyzing and solving
- Negotiating
- Stress tolerance
- Teamworking
4. Characteristics: Good temper, sharp-witted, empathetic, pleasant, sociable, honest, dynamic, enthusiasm