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Customer Service Executive
Min Education Level
Provide telephone, online, or Chatbot inquiries reply services to customers.
Place customer orders via Common Health’s System.
Input customer and order information into Common Health’s System.
Send the invoice, shipment, and payment information to the customer.
Follow up with customers via outbound calls where necessary.
Increase customer loyalty by providing a positive experience.
Handle customer inquiries, advice, and suggestions via email, phone, or social media.
Help ensure that customers are satisfied with products, services, and features.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
Prepare and send daily/weekly/monthly reports to the management.
1-2 years of customer service experience.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Experience and working knowledge of CRM systems.
Demonstrable track record of over-achieving quota.
What We Can Offer
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