FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

1 > Trains, cross –trains, and retrains all front office personnel.
2 > Participates in the selection of front office personnel.
3 > Schedules the front office staff.
4 > Supervises workload during shifts.
5 > Evaluates the job performance if each front office employee.
6 > Maintains working relationships and communicates with all departments.
7 > Maintains master key control.
8 > Verifies that accurate room status information is maintained and properly communicated.
9 > Resolves guest problems quickly, efficiently, and courteously.
10 > Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
11 > Reviews and completes credit limit report.
12 > Works within the allocated budget for the front office.
13 > Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
14 > Checks cashiers in and out and verifies banks and deposits at the end of each shift.
15 > Enforces all cash-handling, check-cashing, and credit policies.
16 > Conducts regularly scheduled meetings of front office personnel.
17 > Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
18 > Upholds the hotel's commitment to hospitality.
19 > Prepare performance reports related to front office.

Requirements
1 > Proven work experience as a Front desk manager or Reception manager
2 > Hands on experience with office machines (e.g. fax machines and printers)
3 > Thorough knowledge of customer service, office management and basic bookkeeping procedures
4 > Proficiency in English (oral and written)
5> Solid knowledge of MS Office, particularly Excel and Word
6 > Excellent communication and people skills
7 > Good organizational and multitasking abilities
8 > Problem-solving skills
9 > High School diploma; additional certification is a plus