- Installing and configuring computer hardware (eg : desktops,printers,scanners,tablets and biometric devices), software, networks and internet connectivity support
- Investigating, diagnosing and solving computer software and hardware faults
- Planning and undertaking scheduled maintenance upgrades
- Talking to users to determine the nature of problems
- Responding to breakdowns
- Repairing equipment and replacing parts
- Maintaining records of software licenses
- Managing stocks of equipment, consumables and other supplies.
- T24 Core Banking System, UT Net and UT Mobile application support (User management, Products creation, Teller, Interest, and Charges)
- Supports Test Team in defect analysis and fixing and test support
- Liaise with Development Team and 3rd party vendors (eg SG Group /Temenos helpdesk) to analyse and resolve incidents or support the resolution of underlying problem
- Resolves T24 related incidents or completes service requests on agreed due date
- Ability to troubleshoot and find root cause of defects/issues by investigating code/data
- Manage problems escalated to third-party suppliers /providers.
- Handling the daily issues and requirements come from branches.
- Provide system training of T24, UT Net and UT Mobile to end users.
- Morning Checking (System – UT Mobile, UT Net, T24)
- Daily Checklist
- Data Entry

Bachelor Degree in Computer Science
• Minimum 3 or 4 years of relevant working experience in related field
• Interpersonal Skills, Organized, result driven, analytical and numerate
• Good communication in Spoken and Written English