General Purposes of the Position

-The Operation Manager - Retail is responsible for overall management, direction and coordination of all Shopping Centre operations and strategy to ensure the department operations meet industry standards.

Accountability

- Contribute to the development of related policies, procedures and initiatives ensuring to meet the organization visions and objectives, preparing and presenting reports as required.
- Analyze monthly performance and budget projections and compares to annual budget plan.
- Builds company image by collaborating with tenants, community organizations, and employees.
- Maintains quality service by establishing and enforcing organization standards.
- Ensure that all communications relevant services are up to date and accurate and continually review their effectiveness.
- Support all Centre managers in negotiating significant leases, major service contract and solving Property’s operating issues.
- Implementing related policies, procedures and initiatives ensuring to meet the organization visions and objectives.
- Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities for potential team member to HR.
- Conduct and reviewing different kinds of Insurances for all properties to renewing and updating if necessary.
- Regular site patrols to every Centre: identifying, resolving and following up on Safety, Housekeeping, Maintenance and Security issues.
- Coordinate effectively involve training program of Health & Safety Environmental procedures and practices. Initiative and coordinate with all Centre Manager for volunteer of fire drill twice in a year.
- Monitoring and following up with Head Office’s leasing team for increase occupancy of all Shopping Centre.
- Review and follow up to get approval for recruitment of new staff, transfer requisition, counselling and Coordinate with HR team.
- Conducting monthly Centre Managers meeting and report to management.
- Prepare and reporting to Management for all incident and accident reports according to Centre Manager review.
- Reviewing and updating all Centre organization changes according to HR list and manpower list.
- Review the all Shopping Centre weekly meeting minutes, store checklist and night checklist and summarize to management.
- Any other responsibilities as assigned by the management.

Education/ Qualifications

- Bachelor’s Degree
- Business Administration Degree or Property Management or related field preferred

Knowledge

- Excellent commercial awareness and property management knowledge
- Knowledge of property management and tenant / landlord practices, laws, rules and regulations.

Experience

- Minimum five years’ experience in a senior management role; leading and managing multiple teams in a shopping Centre or retail mall or property management industry

Skills and Personal Qualities

- Inspirational and innovative leader with an entrepreneurial spirit and ability to develop and motivate others
- Possess good verbal, written and interpersonal communication skills, as well as good computer skills.
- Ability to plan and priorities workloads, and delegate accordingly
- Strong customer orientation and attention to detail
- Strong financial acumen to prepare annual budgets, review monthly P&L statements and assist with collection of receivables as needed
- Able to speak and write English and Myanmar fluently
- Able to resolve complaints from tenants and shoppers in a timely and effective manner
- Confident, self-motivated, innovative and capable to work under pressure
- Strong interpersonal & business communication skills
- Confident, self-motivated , innovative and capable to work under pressure
- Able to work collaboratively with other staff and departments
- Able to work flexibly and in an organized manner.
- Able to priorities work demands and conflicting priorities