Ensuring that all Day-to-Day Operations are running smoothly especially in Disbursements & Settlements, Onboarding Agents and Reconciliation of E-Moneys. As well, to understand risk and manage policies & control are in place & followed by the team. For digital, new products & deployments, making all requirements are designed & delivered as per the delivery timeline. The role is to act as the key team leader of E-Money Operations team after HOD and Senior Manager.

Key Responsibilities and Accountabilities

• Design and review the policy and procedures for the E-Money Operations department
• Ensure that Operational manual & policies are in place and followed by the team
• Drive all Operations in an accurate, appropriate & cost-effective way
• Monitor adherence to and comply with defined SOPs/SLAs
• Improve operational management systems, process automations, and best practices
• Understand the Risk & adding controls in the processes for mitigating any fraud.
• Manage the inter linking of wallets with banks, cards & other third-party systems
• Agents, Billers & Merchants are on boarded within agreed turn-around time
• Lead to deliver the accurate disbursements, settlements & reporting as per the defined schedule
• Ensure all relevant accounts reconciliations delivered as per SLA, and resolve any financial Loss/Liabilities in accordance with Regulations & Business requirements
• Coordination with partners bank and correspondent banks for any reporting & reconciliation issue, ensure the reconciliations of all accounts
• Monitor & manage Complaint Management within agreed SLAs
• Ensure SIM replacement supporting to SND team in place
• Provide Operational Supports in Ongoing System Enhancements Change Request
• Manage the end-to-end UAT testing and ensuring that all requirements are designed & delivered as per the initiated requirements
• Coordination with all internal & external stakeholders for Operational Inputs on the New Products, Projects, and Business Requirements
• Liaise with all external stakeholders and partners for any process flow and organizational alignment
• Reporting & Coordination with Internal & External Stakeholders for executing the smooth operational activities
• Ensure to maintain proper record keeping/archival of all related documents
• Reporting and Liaising with Regulatory and Governance for any audit and internal control review & assessments.

Competencies

• Self-driven, self-management and smart interpersonal skill
• Emotional Intelligence, Influence and Motivation Skill
• Professionalism and strong work ethic
• Team management and collaboration
• Employee training and development
• Excellent Leadership, Relationship & Governance Communications
• Detailed-oriented, Strategic Thinking & Foresight
• Reliability and Dependability
• Time Management, Prioritization and Delegation
• Critical thinking and Outstanding problem-solving skill
• Proactive management strategy and Result-based improvement
• Commercial acumen and Change Management
• Professional Project Management and Decision Making
• Confidence and ability to propose/defend options & perspectives to influence strategic product management decisions

Experience, Functional Skills and Knowledge Areas

• Solid Experience in Operations, Reconciliations, Settlements & Disbursements, and Reporting.
• Proven experience setting up and administrating the Process and Policy designs.
• Strong influencing skills, ability to lead work in a virtual and multi-cultural environment, often without direct line authority
• Ability to lead and coach the team assertively.
• Leadership skills and problem-solving approach.
• Hands on experience on UAT Testing and System Change Deployments.
• Strong awareness on Risk Control and Fraud management.
• In-depth knowledge and hands on experience of spreadsheet and advance & complex excel
• Experience leading cross-functional teams against identified objectives.

Education and Experience Requirement

• Bachelor’s degree in Banking, Economics, Finance, Business Administration, Accounting or equivalent
• Minimum of 6 years’ experience working in Banking/Mobile Money Operations with at least 3 or 4 years in a management level.
• Previous experience working in Bank, Financial Service or Technology Company
• In-depth knowledge of spreadsheet and advance excel.
• Hands on experience on Process & Policy Designs, Disbursements & Settlements, Reconciliations & Settlement Flows, Onboarding Agents, UAT Testing & Deployments
• Having experience working in an MNC company would be an advantage
• Fluency in English and Myanmar, both written and verbal communications.
• Experience leading cross-functional teams against identified objectives