Area Coach Mandalay (Express Food Group, Myanmar)
Min Education Level
'1. Business- Understand and analyze assigned Target to define budget, production cost, labor cost and other expenses. In addition, evaluate Master Roster of all assigned restaurants to ensure achievement of Store Contribution.- Communicate to all restaurant managers in the assigned area. Make sure that all managers have a clear understanding of their Target and are in the same business objective and direction. - Set up restaurant management plan to ensure expense is in the budget or as planned. - Monitor and do restaurant audit on restaurant’s performance and measure the achievement of target. - Solve problem and provide proper direction to increase profits to the restaurants.2. Sales- Define Sales Target of each assigned restaurant to ensure that all restaurants have clear target on a daily and monthly basis- Communicate, monitor, and follow up to ensure implementation effectiveness of Marketing Program as well as execution of new products and other public relations program. - Review sales every day and analyze sales trends. Identify restaurants that have negative sales gaps, and work with restaurant manager to identify action plan to close the gaps.- Understand sources of sales and Sales Mixed - Consider Local Sales Marketing (LSM) to increase sales if needed.
3. People- Set up Manpower Plan at restaurant manager level - Recruit and select qualified restaurant manager based on restaurant needs - Ensure that all team members are well trained and passed all training processes that they can effectively perform work as per the Operational Standard- Coach and develop leadership skills of restaurant managers and make sure that they can applied knowledge and skills to enhance business performance
- Set up development plan for subordinates as well as periodically, follow and evaluate the progress of their improvement and achievement- Admire and reward good performers while give warning or make necessary punishment to bad employees as per company’s policy and regulation, as well as create a good working atmosphere in all restaurants4. Customer- Create awareness and recognition to ensure 100% customer satisfaction at all time- Monitor and maintain the highest level of Quality, Service, and Cleanliness. Q.S.C. standard to ensure customer satisfaction- Handle customer complaints and ensure issues or problems have been completely solved - Set up customer relationship network to build up our Brand well know in the located area5. Perform other duties as assigned by supervisor. (Temporary- Necessary Administrative Duties such as preparing Rental and Utilities Bills)
1. At least Bachelor Degree in Business Management or any related fields
2. At least 3 year experience in management of Food and Service Operations3. Good in English communication 4. Good in computer literate in Word, Excel, PowerPoints
What We Can Offer
About Our Company
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Do you have at least 3 year experience in management of Food and Service Operations?
What is your English level?
Are you able to lead, coach and develop a team?
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