Assistant Manager in Yangon

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Assistant Manager

Ananda Digital Myanmar

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Assistant Manager

Ananda Digital Myanmar

Myanmar - Yangon

Full Time

28 Sep 2022

Yangon

28 Sep 2022

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Leading meetings with team members to discuss team performance and work plans for upcoming months
Training new employees on company policies and procedures to ensure they are knowledgeable about their jobs
Monitoring employee performance to ensure that they are meeting goals and upholding company standards
Managing employee attendance to ensure that all staff members are at work on time and working efficiently throughout their shifts
Ensuring that all customer issues are resolved in a timely manner and that customers are satisfied with the service they receive
Reviewing call logs and evaluating call quality to identify areas for improvement
Communicating with clients to schedule appointments and answer questions about products and services
Fostering a positive work environment by encouraging team members to work together effectively
Establishing and enforcing policies and procedures to ensure that the call center is running efficiently

Open To

New graduates

Repatriate

Female

Job Requirements

Any Bachelor Degree
Minimum 4 years’ experience in related field
Knowledge and experience of Customer Care
Experience of telephone-based services
Experience in digital contact services
Knowledge and experience in telecommunications

What We Can Offer

Benefits

Ferry
Rewards for over performance

Highlights

Fun working environment

Career Opportunities

Learn new skills on the job

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.

Our business is technology; which means we are constantly evolving.

To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

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