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Job Description Overview

• Responsible for assisting customers and technicians in identifying, locating, and purchasing the correct automotive parts and accessories. 
• This role ensures smooth parts operations through accurate inventory handling, excellent customer service, and efficient coordination between the parts department and the workshop.
• Provide accurate information on parts availability, pricing, and compatibility.
• Promote and upsell related accessories and parts to increase sales.
• Support the service team by preparing and issuing required parts for repair jobs.
• Maintain good communication between parts and service departments.
• Update and maintain parts database or catalog system (e.g., DMS or ERP).
• Prepare parts quotations, purchase requests, and delivery notes.
• Achieve monthly and annual sales targets for the parts department.    
• Analyze purchase data and prepare performance reports for management

Key Requirements

• Well Handling of EPC (Electronic Parts Catalog) is Must.
• Detail-oriented and organized
• Team player with a positive attitude
• Customer-focused
• Time management and multitasking ability
• Basic mechanical understanding

Job Requirements

• High school diploma or vocational/technical certificate in Automotive Technology or related field (a degree is an advantage).
• 1–3 years of experience in an automotive parts department or similar role.
• Good knowledge of vehicle components, parts catalogs, and numbering systems.
• Basic computer literacy (MS Office, inventory software).
• Strong communication and customer service skills.
• Ability to work under pressure and maintain accuracy.
• Strong analytical and problem-solving abilities.