1. Assist the QC Manager in managing and controlling all Quality Control activities throughout the paper manufacturing process.
2. Supervise and coordinate the daily activities of QC Supervisors, QC Officers, and QC Inspectors.
3. Ensure the quality of raw materials, pulp, chemicals, and finished paper complies with approved specifications and quality standards.
4. Monitor key paper quality parameters such as GSM, moisture, thickness, brightness, strength, and Cobb value.
5. Coordinate with the Production Department to identify and resolve quality issues in a timely manner.
6. Lead or support Root Cause Analysis (RCA), Corrective Action, and Preventive Action (CAPA) for quality problems.
7. Ensure non-conforming products are properly identified, segregated, controlled, and handled according to established procedures.
8. Review laboratory testing and QC inspection results and monitor quality trends.
9. Ensure proper calibration and operation of QC and laboratory testing equipment.
10. Investigate customer complaints and quality issues and ensure appropriate corrective actions are implemented.
11. Ensure compliance with ISO / QMS requirements and support internal and external audits.
12. Review and analyze QC KPIs, defect rates, rejection rates, and customer complaint reports and report to the QC Manager.
13. Supervise QC staff training, performance, and competency development.
14. Support continuous quality improvement and initiatives to reduce waste, defects, and product rejection.
15. Act on behalf of the QC Manager when assigned or when the QC Manager is unavailable.
16. Ensure compliance with company policies, safety rules, quality procedures, and work instructions.
17. Perform other duties and responsibilities assigned by the QC Manager or Management from time to time.