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Assistant Vice President (CX Recovery Manager)

Myanma Apex Bank (MAB) Ltd

Assistant Vice President (CX Recovery Manager)

Myanma Apex Bank (MAB) Ltd
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Oct 2020

Experience level

Manager

Job Function

Marketing, Media, Creative

Min Education Level

Bachelor Degree

Job Description

Assistant Vice President (CX Recovery Manager)

Duties and Responsibilities

– Create and deploy SOPs for complaints case escalations
– Track and manage high level complaints case closure with relevant departments
– Prepare case reports & analytics
– Prepare to learn CX case studies
– Periodic service recovery upskilling training and workshops

Open To

Male/Female

Job Requirements

Requirements

– Bachelor’s degree in Business Management, Marketing or other relevant academic backgrounds
– Have at least 3 years of working experience in customer support, marketing
– Good presentation skill, communication skill and problem solving skill
– Computer literate & proficient in English (Written and Verbal)
– Myanmar Nationality Only

What We Can Offer

Benefits

-Ferry
-Uniform
-Overtime Payment

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

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