ROLE PURPOSE

The role holder is responsible for the smooth execution of routine WR Transactions of IR products (Such as WU, RIA, Dee Money, and MoneyGram, etc.) (Inbound and Outbound), to support day-to-day operations, and ensure customer service.

KEY RESPONSIBILITIES

1. IR Transaction Process

• To check and enter all IR transactions in the system and FBE

2. IR  Reporting and Settlement Process

• To prepare daily, weekly, and monthly reports for CBM reports and other relevant team reports with assigned tasks
• To check daily and monthly KYC (Know Your Customer) and AML (Anti-Money Laundering) reports for every transaction in accordance with internal policies and regulatory requirements.
• To prepare and settle the IR voucher with the Nostro Account​​​​​​​

3. End-of-Day (EOD) Reconciliation

• To do daily EOD with reconciliation and keep soft copy and hard copy.

4. Communication & Problem Resolution

• To be ready to serve customers and branches.
• To resolve the customers' complaints.
• To connect and construct a good relationship, respect with the IR team and other departments.
• To collaborate to reach the team goal with the team members.
• To improve knowledge and skills by attending necessary internal and assigned trainings, including MOM training.

5. Additional Responsibilities:

• Undertake other duties assigned from time to time by the people leader.

QUALIFICATIONS REQUIRED 

Knowledge & Skills  

Essential  

• Worker Remittance (Money Transfer Organization) knowledge 
•  Fluency in spoken English and good English writing skills required 
• A high-energy, self-motivated individual who can collaborate with cross-functional teams.
• Team player with excellent interpersonal skills and integrity. 

Education & Special Training  

Essential  

• Completion of tertiary qualifications in a business or related field, such as a bachelor’s degree 
• Influence in Microsoft Word, Excel, and PowerPoint 
• Other certifications (Booking, General Accounting)

Experience  

Essential  

• Do all daily transactions in the system and link 
• Prepare daily all reports 
• Ready to service the email (Outlook), the team from customers and branches 
• Understand the accounting vouchers for transactions  

• Prepare daily, weekly, and monthly reports for remittance manually and systematically 

•  Check the required documents to make IR Transactions (Inbound Remittance (WU, Ria, DeeMoney, and MoneyGram, etc.) 

• Resolve the customers’ complaints (YB Branches) 

• Prepare daily, weekly, and monthly payments to the CBM report 

• Perform additional assignments as requested 

Languages 

Essential  

•  Working proficiency in Myanmar and English