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Job Purpose:  Lead the governance and facilities support function by coordinating cross-functional activities with Engineering and support teams, ensuring timely facility maintenance, technical readiness, vendor performance, and SLA compliance to sustain efficient and standardized center operations.

• Implement Governance Standards, Readiness Checklist and Monitoring Mechanisms for Center Facilities and Technical Support Operations and monitor and coordinate with RI and Operation Teams to ensure smooth operation of Centers’ daily operations in accordance with the defined Service Standards.
• Cross-functional Coordination between Engineering, DPS and relevant Support Functions to monitor the status of Center Facilities and Technical Issues, follow-up on Pending Cases, escalate if necessary and coordinate with RI and Operation Teams.
• Continuously monitor the Installation, Maintenance and Operational Readiness of Center Equipment, Facilities and Technical Assets in accordance with Governance Checklists and verify the completion of the relevant Support Functions and ensure that the Center is ready for operation.
• Track, Progress Monitoring, Completion Verification and Escalation to ensure that the Responses and Resolutions of Engineering, Technology, Administration and relevant Support Functions are completed according to the defined SLA and Timeline.
• Center Governance Standards, continuously review and monitor Facilities Performance and Technical Support Performance and recommend Continuous Improvement Actions to improve Operational Efficiency and reduce Service Disruption.

• Recognized degree (preferably in Business Management, Business Administration, Engineering, Computer Science).
• Minimum 5 years in Management Level
• Can collaborates effectively across departments to ensure accountability for quality and project timelines
• Knowledge of electrical, IT, Devices, Applications for center setups.
• Experienced in budget planning and expense tracking with a focus on cost control and financial accountability.