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A. Organizational Leadership & Strategy

• Develop and implement operational strategies aligned with the company’s long-term goals.
• Lead and supervise cross-departmental managers (Commercial, Sales, Operations).
• Establish performance goals, KPIs, and reporting frameworks for all departments.
• Provide strategic insights to the CEO and Board of Directors.
• Lead organizational change, digital transformation, and process improvement initiatives.

  B. Commercial Department Responsibilities

  1. Quality Control

• Oversee all automotive-related quality control processes.
• Ensure compliance with industry standards (ISO, OEM, regulatory requirements).
• Implement quality assurance programs and continuous improvement plans (Kaizen, Lean).
• Monitor product inspection, testing, and defect management cycles.
• Approve quality audits and ensure corrective actions are executed.
• Maintain relationships with manufacturers, suppliers, and automotive partners for quality alignment.

  2. Business Development

• Identify, evaluate, and pursue new business opportunities and partnerships.
• Lead the development of new revenue streams and diversification.
• Analyze market trends, customer demands, and competitive positioning.
• Strengthen relationships with key clients, suppliers, and market stakeholders.
• Support the creation of commercial proposals, contracts, and strategic partnerships.

• 3. Marketing

• Oversee the development of marketing strategies and brand positioning.
• Approve annual marketing plans, campaigns, promotions, and digital strategy.
• Monitor market research, customer insights, and competitor intelligence.
• Ensure consistent brand communication and public relations activities.
• Evaluate ROI of marketing initiatives and optimize budget allocation.

  C. Sales Department Responsibilities

• Lead national and regional sales strategies to achieve revenue targets.
• Direct sales planning, forecasting, pipeline management, and territory optimization.
• Ensure development of sales tactics, pricing models, and customer acquisition strategies.
• Establish customer service standards and ensure high client satisfaction.
• Mentor, train, and motivate sales teams for enhanced performance.
• Monitor key account management and negotiation of large contracts.
• Review sales analytics and dashboard performance, adjusting strategy as needed.

  D. Operations Department Responsibilities

  1. Warehouse Operations

• Oversee end-to-end warehouse operations including receiving, storage, distribution, and dispatch.
• Ensure inventory accuracy through robust stock control and audit systems.
• Implement safety, loss prevention, and warehouse optimization (lean operations).
• Improve delivery efficiency, workforce productivity, and supply chain coordination.
• Enhance warehouse layout, workflow planning, and capacity utilization.
• Manage vendor logistics, inbound/outbound schedules, and delivery SLAs.

• 2. Administration Management

• Ensure smooth daily administrative operations across all branches and offices.
• Supervise administration, facilities management, and general services.
• Ensure proper documentation, reporting, compliance, and internal controls.
• Oversee cost optimization, resource planning, and administrative budgeting.
• Implement company policies, and operational protocols.

  E. Performance Management & Optimization

• Monitor departmental OKRs and take corrective action when performance falls below expectations.
• Implement lean operational practices and continuous improvement methodologies.
• Drive cost-saving initiatives without compromising quality or service delivery.

  F. Process Improvement & Digitalization

• Introduce and manage ERP systems, automation tools, and workflow digitalization.
• Streamline processes for efficiency improvement across all departments.
• Lead continuous improvement programs and operational excellence initiatives.

  G. Team Leadership & Talent Development

• Provide mentorship and leadership to all department heads.
• Recruit, train, and retain high-performing employees.
• Foster a culture of accountability, teamwork, and innovation.
• Lead, mentor, and develop department heads to achieve high performance.
• Establish talent development programs and succession planning.

• H. Risk Management & Compliance

• Identify operational risks and implement mitigation plans.
• Ensure compliance with industry regulations, health & safety standards, and company policies.
• Maintain audit readiness across all operational functions.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Master’s degree (MBA) preferred.
• Minimum 10–15 years of leadership experience in operations, automotive, commercial or sales functions.
• Strong background in quality control, business development, sales strategy, and warehouse operations.
• Proven experience managing multiple large departments (commercial, sales, or operations).
• Demonstrated success in business development, revenue growth, and strategic planning
• Excellent leadership and decision-making ability.
• Strong analytical, financial, and operational planning skills.
• Expertise in quality management, supply chain, and business development.
• High-level communication, negotiation, and stakeholder management.
• Familiarity with ERP, CRM, and digital transformation tools.