ROLE PURPOSE

This role will help Yoma Bank recover delinquent accounts by working closely with Branch Managers and Credit Monitoring Officers. We are seeking a motivated self-starter who wants to grow with Yoma Bank.

KEY ACCOUNTABILITIES:

• Manage delinquent accounts including but not limited to explain legal requirements and obligations, obtain payments, establish payment schedules, renegotiate payment schedules.
• Collaborate with Branch Managers and Credit Monitoring Officers to manage delinquent accounts.
• Follow up and deal with delinquent clients proactively.  Be initiative and assertive to get committed payments from the clients.
• Other duties as assigned by the Manager.

Knowledge & Skills

Essential

• Manage time effectively and work well under pressure and meet deadlines
•  Team player willing and able to collaborate with associates at all levels
•  Possess professionalism and integrity in dealings with peers and customers
•  Be able to identify process improvement opportunities
•  Motivated to seek out answers, generate ideas, and develop new skills
• Be able to understand the procedures, perform mathematical calculations and learn the process of legal action
•  Some travel required.
•  Ability to prioritize tasks and take quick actions based on importance/urgency.
•  Possess good analytical and critical thinking.
•  Able to assist team and management.

Education & Special Training

Essential

• Graduated: Bachelor's degree
• PC skills – Good working knowledge of Microsoft Office, Email
• Documentation skills – able to write official letters, emails in simple English.
• Good typing speed in both English and Burmese (Myanmar Fonts)

Experience

Essential

• Min. 1 year experience in any business operation
• Prior collection experience preferred but not essential.

Languages

Essential

• Must be bi-lingual: proficiency in English is required
•  Excellent communication (written and verbal)

Only shortlisted candidates will be contacted for interview.