A Great Opportunity for ...
· Proactively reach out to new and first-time users and explain about the product such as how it works
· Respond incoming customer inquiries, complaints, and requests promptly
· Document customer interactions and forward the information to respective teams
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Recommend services or make suggestions for improvements by identifying relevant features of the product
· Assist customers by demonstrating the use of product/program and answering any questions they may have
· Map and continuously improve customer journey by maintaining an updated knowledge of the products, services, and customer feedback
· Establish and maintain good rapport with customers by using positive language and anticipating their needs
· Produce weekly/monthly content for marketing communication using insights from the information gathered through the customer interactions