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Customer Resolution Manager

(Customer Service Manager )

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active3 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active3 hours ago The recruiter at this company was last active reviewing applications.
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Customer Resolution Manager

KBZ Bank
Yangon
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Customer Resolution Manager

(Customer Service Manager )

KBZ Bank
Recruiter active3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active3 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Meeting with customers to discuss complaints and offer solutions to any problems they may be experiencing with customer service
  • Preparing reports summarizing complaint data for management review
  • Conduct the complaint analytical reports to overview the branch’s performance
  • Find out the best solution to handle all the issues from different channels
  • Working with legal staff to investigate allegations of illegal activity
  • Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
  • Following up with customers to ensure that they are satisfied with the resolution of their complaint
  • Maintain excellent relationship with the customer
  • Focus on customer satisfaction and able to do the service recovery
  • Train the customer support representative team to support the branch customer service skill
  • Monitor the performance of the team and able to allocate them to the support needed branches
  • Find out the branch improvement area to upskill them. l
  • Conduct regular branch visits and report back to the Head of CSBU
  • Coordinate with the related departments to improve customer service at the branches
  • Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employees.  
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Any University Degree, have to experience in Project Management or Marketing
  • Any University Degree, have to experience in Project Management or Marketing
  • Minimum 10 years’ experience in banking or financial industry,
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
Apply Here

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Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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