Customer Resolution Manager

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Customer Resolution Manager

KBZ Bank

Kamaryut | Yangon

1 Post

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Customer Resolution Manager

KBZ Bank, Kamaryut | Yangon

Apply Here

Customer Resolution Manager

KBZ Bank

Apply Here

Customer Resolution Manager

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 Post

06 Aug 2026

Apply Here

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Meeting with customers to discuss complaints and offer solutions to any problems they may be experiencing with customer service
Preparing reports summarizing complaint data for management review
Conduct the complaint analytical reports to overview the branch’s performance
Find out the best solution to handle all the issues from different channels
Working with legal staff to investigate allegations of illegal activity
Coordinating with other departments such as human resources, accounting, and Branch operations to ensure that a complaint is resolved satisfactorily
Following up with customers to ensure that they are satisfied with the resolution of their complaint
Maintain excellent relationship with the customer
Focus on customer satisfaction and able to do the service recovery
Train the customer support representative team to support the branch customer service skill
Monitor the performance of the team and able to allocate them to the support needed branches
Find out the branch improvement area to upskill them. l
Conduct regular branch visits and report back to the Head of CSBU
Coordinate with the related departments to improve customer service at the branches
Prepare the branch performance survey every quarter and align with other pillar heads (customer service) for awarding the Branches and Employees.
Provide periodic reports.
Other duties as assigned.

Open To

Male/Female

Job Requirements

Any University Degree, have to experience in Project Management or Marketing
Any University Degree, have to experience in Project Management or Marketing
Minimum 10 years’ experience in banking or financial industry,
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, initiative, result-oriented and willing to embrace challenges;
Customer-centric and innovative;
Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques

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