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Customer Care Manager

(Customer Service Manager )

PTI Company Limited
Dagon Myothit (East) | Yangon
  1 Post
Verified This Job has been Verified as
Real by the Company.
This Job has been Verified as
Real by the Company.
2 day(s) ago
Recruiter active3 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
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Customer Care Manager

(Customer Service Manager )

PTI Company Limited
Recruiter active3 days ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Engineering/Machinery

Min Education Level

Professional Certificate

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

The Customer Care Manager is responsible for leading and managing the Customer Care Department to ensure excellent customer satisfaction and service quality across generator sales, installation, maintenance, repair, rental, and after-sales services. The role oversees customer inquiries, complaints, and service requests, coordinates with Sales, Technical Service, Spare Parts, and other departments to ensure timely and effective solutions, and maintains strong customer relationships. The position also monitors customer feedback, service performance, and customer retention, manages team performance and development, and implements continuous improvement initiatives to enhance customer experience and support the company's business growth.

Open To

Repatriate
Male/Female

Job Requirements

Education

  • Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
  • Additional qualifications in Customer Relationship Management (CRM) or Customer Service Management are an advantage.

Work Experience

  • Minimum 5 years of relevant experience in Customer Service, Customer Care, or After-Sales Service.
  • At least 2 years of experience in a supervisory or managerial position.
  • Experience in generator sales, industrial equipment, automotive, machinery, or technical service businesses is preferred.

What we can offer

Benefits

Yearly Bonus
Ferry Provide
Meal Provide

Highlights

Sat and Sunday off
High workplace culture

Career Opportunities

Training Provide
Career Succession Plan
Individual Development Plan