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Customer Retention Specialist

(Social Media )

MPT - Myanma Posts & Telecommunications
Kyauktada | Yangon
  1 Post
Verified This Job has been Verified as
Real by the Company. This Job has been Verified as
Real by the Company. Today
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Yangon
Verified
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here
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Customer Retention Specialist

MPT - Myanma Posts & Telecommunications
Yangon
Apply Here

Customer Retention Specialist

(Social Media )

MPT - Myanma Posts & Telecommunications
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Myanmar - Yangon
Verified This Job has been Verified as
Real by the Company.
Kyauktada | Yangon
  1 Post
Today
Verified This Job has been Verified as
Real by the Company.
Recruiter active6 hours ago This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company. This Company is Actively
Hiring. Your CV will be Sent
Directly to the Company.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Create English and Myanmar SMS content for Customer Retention team's pilot campaign and other requested team's campaign. Create short URL link shared by other teams.
  • To create Message template, English and Myanmar in Multi Channel Campign Management (MCCM) system based on offer and check Sender ID with Reply Code.
  • To support team leader to excute Customer Value Management (CVM) and Below the Line (BTL) campaign by using MCCM system to generate revenue, create Offers and Campaigns.
  • To analyze Campaign, retain the customer and prevent the churn. Daily Monitoring and tracking the performance each channel (SMS, USSD, MPT4U, UCC) of CVM, BTL campaign.
  • To monitor SMS delivered rate and given point bonus count. Reporting MPT Club/VAS Campaign SMS delivered rate and analysis.
  • To resolve customer complaint promptly. To monitor the competitor offer. Tracking and reporting competitor offer tracker.
  • To monitor the schedule of each campaign. Record the Campaign name and period to analayse Revenue Trend.

Open To

Male/Female

Job Requirements

  • Bachelor's degree or equivalent in engineering
  • Diploma in Professional Network Engineering
  • At least 4 year experience in related field
  • Experience in Multi Channel Campign Management (MCCM) Campaign Configuration
  • Understanding Campaign operation, Configuring and checking campaign
  • Telecommunication skill (Core Network, Radio Access Network)

  • Monitoring , Analyzing Campaign and Reporting

  • Excellent in Micorsoft office (word, excel, powepoint)

What we can offer

Benefits

*Ferry Transport
*Health Insurance
*Performance Bonus

Highlights

An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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