Reported successfully

Understanding of customer satisfaction with service centric minded.  Delivering with high level of customer service with online solution. The main duty of CSO (Customer Service Officer) will be responsible for providing excellent customer service in different channels at contact centre such as incoming calls/ outbound calls, email and social media as per daily productivity target and guidelines. 
Job Description 

• Handle customer requests and complaints via any channel (calls, email, social media).
• Make outbound calls according to standard operating procedures and call handling scripts to explain customer complaints and close the tickets within SLA.
• Follow up and resolve customer complaints to related team.
• Provide customers with accurate product and service information and proper call handling soft skills.
• Up to date learning and research requiring information using available resources provided.
• dentify, highlight and escalate priority issues and VOCs to Superior.
• Escalate or route calls to appropriate superior when necessary.
• Document and tag all call category types information according to standard operating procedures in CRM.
• Able to hit the daily productivity target basis on duty assigned per channel.
• Effective knowledge and usage of systems used in resolving customer’s requests or complaints.  
• Work with positive mind set, respect and teamwork.  Flexible to work on-shift assignment if required. 

• Proficient in relevant computer applications.
• Required language proficiency (Myanmar, English).
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Good data entry and typing skills.
• Some experience in a call center or customer service environment is preferred.
• Basic banking knowledge is preferred.
• Being able to adapt new situations and environments is important.
• Any Graduate  <or> Undergraduate (Final Year-Distance).